TERMS OF SERVICE

1.1 B2B Services Only

Inyuda provides hardware manufacturing, OEM/ODM customization, and bulk supply services exclusively to business entities, including but not limited to distributors, system integrators, resellers, and commercial organizations. Our services are not intended for individual consumer purchases.

1.2 Eligibility Requirements

To use our services, you must:

• Be a legally registered business entity with valid business license
• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete business registration information
• Comply with all applicable laws and regulations in your jurisdiction

1.3 Service Categories

Our services include:

• Custom configuration of mini PCs and compact desktop systems
• OEM/ODM manufacturing with white-label branding
• Bulk hardware procurement and assembly
• Technical consultation and hardware specification design
• Quality assurance testing and certification support
• Global logistics and export documentation services

2.1 Inquiry & Quotation

All orders begin with a formal inquiry submitted through our website, email, or authorized sales channels. We will provide a detailed quotation including hardware specifications, unit pricing, MOQ (Minimum Order Quantity), production timeline, and shipping terms within 24-48 business hours.

2.2 Quotation Validity

Quotations are valid for 30 days from the date of issue unless otherwise specified. Pricing is subject to change based on component market fluctuations, exchange rates, and order volume adjustments. We reserve the right to revise quotations if orders are not confirmed within the validity period.

2.3 Order Confirmation

Orders are considered confirmed only upon:

• Written acceptance of the quotation by authorized client representative
• Receipt of signed Purchase Order or Sales Contract
• Payment of required deposit (typically 30-50% of total order value)
• Completion of any required compliance or credit verification procedures

2.4 Minimum Order Quantities

Standard MOQ is 50 units for custom configuration orders and 100 units for OEM/ODM projects with branding customization. Lower quantities may be negotiated for sample orders or trial batches at adjusted pricing.

3.1 Pricing Structure

All prices are quoted in USD (United States Dollars) unless otherwise agreed. Pricing includes hardware components, assembly labor, standard functional testing, and basic packaging. Additional costs may apply for custom branding, specialized testing, expedited production, or premium packaging materials.

3.2 Payment Schedule

Standard payment terms:

• Deposit: 30-50% upon order confirmation
• Balance: 50-70% before shipment or upon production completion
• Credit Terms: Net 30/60 days available for qualified clients with established credit history

3.3 Accepted Payment Methods

We accept:

• International wire transfer (T/T) to designated bank account
• Letter of Credit (L/C) for large-volume orders
• PayPal or Alibaba Trade Assurance for qualified transactions
• Other payment methods subject to prior approval

3.4 Late Payment

Overdue payments may incur late fees of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend production, withhold shipment, or terminate services for accounts with outstanding balances exceeding 30 days.

3.5 Taxes & Duties

Quoted prices exclude VAT, GST, customs duties, import taxes, and other government-imposed charges. Clients are responsible for all applicable taxes and duties in their jurisdiction. We provide necessary export documentation to facilitate customs clearance.

4.1 Production Timeline

Standard production lead time is 7-15 business days for orders up to 500 units, and 15-30 business days for larger volumes, calculated from deposit receipt and final specification confirmation. Timelines may vary based on component availability, customization complexity, and production capacity.

4.2 Sample Production

Pre-production samples are available for OEM/ODM projects. Sample lead time is typically 5-7 business days. Sample costs and shipping fees are charged separately and may be credited toward mass production orders exceeding agreed minimum quantities.

4.3 Shipping & Logistics

We offer multiple shipping options:

• Express Courier: DHL, FedEx, UPS (3-7 days, suitable for samples and small orders)
• Air Freight: 7-14 days for medium-volume shipments
• Sea Freight: 20-45 days for bulk orders (most cost-effective for large volumes)

Shipping costs are calculated based on actual weight/volume, destination, and selected service level. We provide tracking information for all shipments.

4.4 Delivery Terms (Incoterms)

Standard terms: FOB Shenzhen or CIF destination port. Alternative Incoterms (EXW, DDP, DAP) available upon request. Risk of loss transfers according to agreed Incoterms. Clients are responsible for unloading, customs clearance, and inland transportation unless DDP terms are specified.

4.5 Delivery Delays

While we strive to meet all delivery commitments, delays may occur due to force majeure events, component shortages, customs inspections, or carrier disruptions. We will notify clients promptly of any anticipated delays and work to minimize impact. Inyuda is not liable for indirect losses resulting from delivery delays beyond our reasonable control.

5.1 Quality Standards

All products undergo multi-stage quality control including incoming component inspection, assembly verification, 24-48 hour stability aging tests, and pre-shipment sampling. We maintain ISO 9001 certified manufacturing processes and comply with CE/FCC certification requirements where applicable.

5.2 Standard Warranty

Inyuda provides a 12-month limited warranty from delivery date covering manufacturing defects and component failures under normal use conditions. Warranty includes:

• Repair or replacement of defective units at our discretion
• Coverage for hardware component failures (CPU, RAM, storage, motherboard)
• Technical support for troubleshooting and diagnosis

5.3 Warranty Exclusions

Warranty does not cover:

• Damage from misuse, abuse, accident, or unauthorized modifications
• Normal wear and tear or cosmetic damage
• Software issues, virus infections, or data loss
• Damage from improper power supply, voltage fluctuations, or environmental factors
• Units with removed, altered, or tampered warranty seals
• Third-party components or accessories not supplied by Inyuda

5.4 Warranty Claims Process

To submit a warranty claim:

1. Contact our technical support with order number, serial number, and defect description
2. Provide photos/videos and diagnostic information as requested
3. Receive RMA (Return Merchandise Authorization) number if return is required
4. Ship defective units to designated service center (return shipping at client's expense)
5. Receive repaired/replaced units within 7-14 business days of receipt

5.5 Extended Warranty

Extended warranty plans (24 or 36 months) are available for purchase at additional cost. Contact sales for pricing and terms.

6.1 Order Cancellation

Orders may be cancelled before production commencement with written notice. Cancellation fees apply:

• Before component procurement: 10% of order value (administrative fee)
• After component procurement: 30% of order value (covers non-refundable components)
• After production start: 50% of order value
• After production completion: No cancellation permitted; full payment required

6.2 Return Policy

Returns are accepted only for:

• Defective Units: Covered under warranty terms (Section 5)
• Shipping Damage: Must be reported within 48 hours of delivery with photographic evidence
• Wrong Items Shipped: Must be reported within 7 days of delivery

Custom-configured or OEM-branded products are non-returnable unless defective. All returns require prior RMA authorization.

6.3 Refund Processing

Approved refunds are processed within 14 business days of receiving returned merchandise in acceptable condition. Refunds are issued via original payment method minus restocking fees (15% for non-defective returns) and any non-recoverable costs.

7.1 Client IP Rights

Clients retain all intellectual property rights to their trademarks, logos, and proprietary designs provided for OEM/ODM manufacturing. Inyuda will not use, reproduce, or disclose client IP for any purpose other than fulfilling the agreed order without prior written consent.

7.2 Inyuda IP Rights

All technical documentation, manufacturing processes, hardware designs, and proprietary methodologies developed by Inyuda remain our exclusive property. Clients may not reverse-engineer, replicate, or disclose our manufacturing specifications to third parties.

7.3 Confidentiality

Both parties agree to maintain confidentiality of all non-public information exchanged during business relationship, including pricing, technical specifications, customer lists, and business strategies. Confidentiality obligations survive termination of business relationship for 3 years.

7.4 Third-Party IP Compliance

Clients warrant that all materials provided for customization (logos, software, designs) do not infringe third-party intellectual property rights. Clients agree to indemnify Inyuda against any IP infringement claims arising from client-provided materials.

8.1 Liability Cap

Inyuda's total liability for any claims arising from these Terms or related transactions shall not exceed the total amount paid by Client for the specific order giving rise to the claim. This limitation applies regardless of the form of action (contract, tort, negligence, strict liability, or otherwise).

8.2 Exclusion of Consequential Damages

In no event shall Inyuda be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Business interruption or downtime costs
• Data loss or corruption
• Cost of substitute products or services
• Damage to reputation or goodwill

8.3 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemics, labor disputes, component shortages, utility failures, or transportation disruptions. Affected party must notify the other party promptly and make reasonable efforts to mitigate impact.

8.4 Disclaimer of Warranties

Except as expressly stated in Section 5 (Product Quality & Warranty), products are provided "AS IS" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.1 Export Control

Products may be subject to export control laws of China, United States, and other jurisdictions. Clients agree to comply with all applicable export/import regulations and obtain necessary licenses. Clients shall not export, re-export, or transfer products to restricted countries, entities, or end-users without proper authorization.

9.2 Anti-Corruption & Sanctions

Both parties warrant compliance with anti-bribery laws (including US FCPA and UK Bribery Act) and economic sanctions programs. Neither party shall engage in corrupt practices or conduct business with sanctioned entities.

9.3 Data Protection

Collection and processing of personal data is governed by our Privacy Policy. We comply with applicable data protection regulations including GDPR for EU clients. Clients consent to data processing necessary for order fulfillment, customer support, and business communications.

9.4 Product Compliance

Standard products carry CE and FCC certifications where applicable. Clients are responsible for ensuring products meet regulatory requirements in their destination markets. Additional certifications (RoHS, REACH, local safety standards) may be available upon request at additional cost.

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

10.2 Negotiation & Mediation

In the event of any dispute, controversy, or claim arising from these Terms, parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, parties may pursue mediation through a mutually agreed neutral mediator.

10.3 Arbitration

Any dispute not resolved through negotiation or mediation shall be finally settled by arbitration administered by the Shenzhen Court of International Arbitration (SCIA) in accordance with its arbitration rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Shenzhen, China. The arbitral award shall be final and binding on both parties.

10.4 Injunctive Relief

Notwithstanding arbitration provisions, either party may seek injunctive or equitable relief in courts of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.